The Concept by Iowa Hearing Aid Centers Waterloo clinic location is headed up by Licensed Hearing Instrument Specialist Heather Houk, and Ellen Humphrey is our Clinic Administrator. Our Waterloo clinic won the Waterloo-Cedar Falls Courier’s Best of the Best 2017 award in Hearing Aids/Service.
The Waterloo location is a full-service hearing aid clinic where patients can get hearing aid cleanings, check-ups, and trade-in or purchase new hearing aids. Hearing screenings are always free, so come in and check your hearing with our friendly staff.
At Concept, there are no hidden fees, no commitment to buy, and free lifetime follow-up care with purchase. The clinic is equipped with the latest technology and newest hearing aids available on the market.
267 E. San Marnan Dr.
Waterloo, IA 50702
Monday: 8:00 a.m. – 5 p.m.
Tuesday: 9 a.m. – 5 p.m.
Wednesday: 9 a.m. – 4 p.m.
Thursday: 8:30 a.m. – 5 p.m.
Friday: 8:30 a.m. – 3:30 p.m.
Click here to view a list of clinic closings for holidays or inclement weather.
Monday, Thursday, and Friday: 9 a.m. – 5 p.m.
Heather Houk – Licensed Hearing Instrument Specialist – Waterloo, Dubuque, West Union
Heather was born and raised in southern Iowa. She has eight years experience in healthcare, with two years in an Otology/Neurology office.
Heather enjoys spending time with her husband and two boys. During football season they can be found cheering on the Hawkeyes.
Ellen Humphrey – Clinic Administrator – Waterloo, West Union
Ellen, a University of Northern Iowa graduate, brings over 20 years of diverse professional experience, including human resources, communications, and administration, to Concept. In addition, she worked for the U.S. Coast Guard, serving remotely with a government contract. As the Clinic Administrator for our Waterloo and West Union clinics, Ellen enjoys personal and professional growth, building relationships with her Concept family, and the challenge to remain relentlessly driven to be more, do more and give more daily.
Ellen has 2 children and a Doberman Pinscher, Cochise. If she isn’t attending an orchestra concert or ball game with the kids, you’ll find Ellen with family & friends, at the gym, kayaking the Upper Iowa River, or just putzing in her yard watching her robot lawnmower.
Did you have a great experience with Heather and Ellen at our Waterloo clinic? We’d love to hear about it!
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