Waterloo, Iowa Clinic Location

The Concept by Iowa Hearing Aid Centers Waterloo clinic location is headed up by Licensed Hearing Instrument Specialist Heather Houk, and Stephanie Connell is our Clinic Administrator. Our Waterloo clinic won the Waterloo-Cedar Falls Courier’s Best of the Best 2017 award in Hearing Aids/Service.

The Waterloo location is a full-service hearing aid clinic where patients can get hearing aid cleanings, check-ups, and trade-in or purchase new hearing aids. Hearing screenings are always free, so come in and check your hearing with our friendly staff.

When you purchase Concept hearing aids and become a part of the Concept family, you won’t be charged a co-pay for your future appointments.

Heather Houk – Licensed Hearing Instrument Specialist – Waterloo, Dubuque, West Union

Heather was born and raised in southern Iowa. She has eight years experience in healthcare, with two years in an Otology/Neurology office.

Heather enjoys spending time with her husband and two boys. During football season they can be found cheering on the Hawkeyes.

Stephanie Connell – Clinic Administrator- Waterloo, West Union

Stephanie moved to Iowa from Indiana and brings over 13 years of Office Management experience to Concept’s Waterloo clinic.

She loves art, and her favorite hobby is traveling. She was born in Germany and moved to the U.S. in 1997. She is fluent in German, and her favorite place to visit is anywhere in Europe. She loves spending time outdoors and working with people.