Ottumwa, Iowa Clinic Location

The Concept by Iowa Hearing Aid Centers Ottumwa clinic location is headed up by Licensed Hearing Instrument Specialists Stacy Sammons and Duane Flagel, and Nellie Springer is our Clinic Administrator. The Ottumwa location is a full-service hearing aid clinic where patients can get hearing aid cleanings, check-ups, and trade-in or purchase new hearing aids. Hearing screenings are free, so come in and check your hearing with our friendly staff. At Concept, there are no hidden fees, no commitment to buy, and free lifetime follow-up care with purchase. The Ottumwa clinic is equipped with the latest technology and newest hearing aids available on the market.

  • Location & Clinic Hours

    Quincy Place Mall
    1110 N Quincy Avenue, Suite 46
    Ottumwa, IA 52501


    Clinic Hours:
    Monday- Friday: 8am – 4:30pm

    Clinician Hours:
    Tuesday & Friday: 9am – 4pm

Ottumwa Team

Duane Flagel

Duane Flagel –  Co-Founder/Owner

My son-in-law, Taylor Parker, and I started Iowa Hearing Aid Centers in 2002 and have grown to one of the largest independent hearing aid dispensing companies in the country. We specialize in Concept hearing aids, which allows us to become experts in one product. As a user of hearing aids for over 30 years, I am committed to helping fellow Iowans who also suffer a hearing loss, and I’m proud of our excellent reputation for customer service. Over 30% of all new patients have been referred to us by current patients!

Stacy Sammons

Stacy Sammons – Licensed Hearing Instrument Specialist – Oskaloosa, Ottumwa, Pella, Grinnell, Centerville

Stacy started out as a Clinic Administrator for Concept in 2006.  Her passion for the job allowed her to become a Licensed Hearing Instrument Specialist in 2011.   Stacy loves her job and meeting new Concept patients every day.

Stacy’s dedication comes from seeing the difference she can make in a patients’ daily life.  She often witnesses a patient’s face light up when they hear clearly for the first time, finding this to be the most rewarding part of her work.  For Stacy, working at Concept means getting to do what she loves every day.   When she’s not pursuing her passion, she spends time with her son, family, and friends.

Nellie Springer

Nellie Springer –  Clinic Administrator – Ottumwa

Nellie was born and raised in Ottumwa, Iowa. She graduated from Indian Hills Community College from the Administration Assistant Program and has been working in customer service for over 20 years. She is dedicated to helping our patients in and around Ottumwa with their hearing health needs and welcoming them to the Concept family.

She has been married for 16 years and has two sons, aged 21 and 15. When she isn’t in the Ottumwa clinic, you can find her spending time with her family and friends, walking her 2 dogs, biking, or exploring the outdoors.